Privacy Policy — VYANA

Last updated: February 17, 2026

Vyana ("Vyana", "we", "us", "our") is a brand owned and operated by Vyaan Care Pvt. Ltd., a company incorporated under the laws of India. This Privacy Policy explains how Vyana Care Pvt. Ltd. collects, uses, stores, discloses, and protects your personal and health-related information when you access or use Vyana's website, mobile application(s), and services (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

We collect information to provide safe, effective, and personalised pain recovery experiences.

a. Personal Info...

Full name
Email address
Phone number
Age and gender (if provided)
Location info (optional)
Account credentials

b. Health & Physiotherapy Information

When you use our recovery or physiotherapy-related services, we may collect:

Pain areas and symptoms
Medical history and physical activity
Mobility limitations
Exercise and treatment progress history
Session notes (for tele-physiotherapy users)

NOTE: This information is considered sensitive personal data and is handled with enhanced care.

c. Usage & Technical Information

IP address
Device type, browser type
Pages visited, time on site
Cookies and analytics data

2. How We Collect Information

We collect information via:

Directly from you (forms, assessments, or booking flows)
Through your use of our Services
Via cookies, analytics, and similar technologies
Through communications with our support or care teams

3. How We Use Your Information

We use your information to:

Directly from you (forms, assessments, or booking flows)
Through your use of our Services
Via cookies, analytics, and similar technologies
Through communications with our support or care teams

We do not sell your personal or health data.

4. Legal Basis for Processing

We process your information based on:

Your consent
Performance of services requested by you
Compliance with applicable laws
Legitimate interests such as service improvement and security

5. Sharing of Information

We may share information only when necessary and limited to:

Licenced physiotherapists involved in your care
Technology providers (hosting, analytics, communication tools)
Payment processors (if applicable)
Legal or regulatory authorities when required by law

All third parties are contractually required to protect your data.

6. Data Security

We implement administrative, technical, and organisational safeguards including:

Encrypted data transmission (SSL)
Restricted access controls
Secure servers and monitoring systems

No system is completely secure, but we continuously improve our safeguards.

7. Data Retention

We retain your information:

As long as your account is active
As required to deliver services
As necessary to meet legal obligations

You may request deletion at any time, subject to legal requirements.

8. Your Rights

Depending on your location, you may have the right to:

Access your data
Correct inaccurate information
Request deletion
Withdraw consent
Object to certain processing
Request data portability

Requests can be sent to info@vyanacare.com

9. Cookies & Tracking Technologies

We use cookies for:

Essential site functionality
Analytics and performance tracking

You may control cookies through your browser settings.

10. Children's Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal or health-related information is handled, you may contact us using the details below. We aim to respond within a reasonable timeframe.

11. International Users

12. Updates to This Policy

We may update this Policy from time to time. Updates will be reflected with a revised "Last Updated" date. Continued use of the Services indicates acceptance.